Best Estate Agents in Stourbridge
We are proud to say we have been nominated to appear in the Best Estate Agent Guide for 2018. Out of over 25,000 estate agents across the UK only 5,153 branches have been featured and we are one of them.
The Property Academy has embarked on the biggest ever study of the British estate agency industry in its quest to shine a light on the best performing agents and improve customer service standards.
The study focuses on the consumer experience and involves analysis of hundreds of thousands of data points, as well as a large-scale mystery shopping exercise.
The Property Academy teamed up with the market-leading property portal Rightmove for this initiative, which provided them with access to an unrivalled breadth and depth of data based on the interactions of both agents and consumers, as well as the performance of over 1 million individual property listings at any time.
They also invested heavily in the largest mystery shopping exercise of its kind ever undertaken in the industry. As well as adding an important qualitative measure,
- Over 25,000 branches
- 1 million properties at any time
- 3 million transactions
- 50 million leads
- 3 billion property views
Their Rating System
Armed with the knowledge and insights that they gain from their estate agent reviews, annual surveys with buyers, sellers, landlords and tenants, combined with their experience of estate agency, The Property Academy teamed up with Rightmove to map out the perfect customer experience. Together, they identified the criteria that define exceptional service and conducted an in-depth analysis of performance data to create a long list of the top 40% of branches in the country. They then conducted the biggest mystery shopping review process ever undertaken of the property industry.
Estate Agent Reviews
Based on the points scored during the data analysis and mystery shopping exercise. , the top 20% of branches in the country were identified. Only agents who achieved this high standard are featured in our guide. Out of over 25,000 estate agents across the UK only 5,153 branches have been featured.